Bitrix24: Commercial License Keys, Upgrade and Renewal Options

Bitrix24: Additional Users

By default, copuons for additional users include subscription for technical support and product updates for a one-year period. You may also purchase a user extension coupons with a two-year or three-year subscription option.

Bitrix24: Technical Support and Product Updates Renewal Options

	Please do not forget to order subscription renewals for additional users bought for your copy of Bitrix24, as well. Having ordered a renewal option for your product license, you need to order a renewal coupon for the exact number of additional intranet users (i.e. all additional intranet users exceeding 25 user profiles supplied with a standard license key). E.g. if your product license allows you to have 200 active intranet user profiles, that means you need to buy a renewal option for your product license plus you should also buy a renewal option for 175 additional user (25 users will have been renewed along with the product license). If you need help, please contact the Bitrix Sales Department.

By default, each license of Bitrix24 includes a one-year subscription for technical support and product updates. After one year the subscription period expires, but the product itself remains fully functional. You can renew the technical support and product updates subscription for one additional year for only 22% of the product price if purchase is made within 30 days from the end of the previous subscription expiry date- the so called Early Subscription Renewal option.

Technical support and product updates renewals are available for ordering anytime later (after 30 days and more from the date of technical support and product update subscription expiration). In this case you will be able to order a Late Subscription Renewal option which costs 60% of the original product price.

Renewing technical support and product updates subscription is not mandatory. However, it enables you to receive all product updates and possible bug-fixes. Renewing subscription allows you to benefit from a number of advantages when requesting technical support through Bitrix HelpDesk that are only available to Bitrix users who have the status of a commercial client (please learn more details in the Bitrix Service Level Agreement).

If you have any questions, please contact us:
Bitrix Sales Department - sales@bitrixsoft.com
Bitrix Partners Department - partners@bitrixsoft.com

Bitrix24: Upgrade Options

As far as your business grows you can extend your website's capabilities by upgrading your Bitrix24 edition to the more functional one. The upgrade process is seamless, there is no need to reinstall Bitrix24 or other software - Bitrix24 is upgraded internally via the SiteUpdate system. The cost of the upgrade is the difference between your current Bitrix24 edition and the one you want to upgarde your product to.

Bitrix24: Refund Policy

To optimize the level of customer satisfaction and ensure smooth operations, Bitrix provides a free, 30-Day Trial Version of the product which is fully functional. We recommend that you to test the system features using the free trial version to make sure that the system works for you and to eliminate any possible refund requests. We believe this trial period is enough to test Bitrix24 in the chosen environment thoroughly and to carry out an informed decision concerning purchase of our software.

Bitrix24 products are non-refundable. We ask for your understanding that we cannot issue any refunds since a free 30-day trial version is provided, and since the commercial product version of the software is delivered with the full source code.