This form is designed to customize the technical support dictionaries. These are used to display categories, emergencies, states, estimates, ticket sources and frequent replies.
By default, the form for customizing technical support dictionaries shows the dictionary selected in the left part of the administrative section (categories, emergencies, etc.) by automatically selecting the Type field of the filter by some specific dictionary. You can simultaneously display all the dictionaries by clicking Clear.
|Find||This field is the shortcut to finding the desired record by the most frequently used parameters: title or description.|
|* ID||Lookup records by their ID.|
|Site||Display only dictionary records for a specific site.|
|* Title||Title of the dictionary records to be displayed.|
|* Description||Search a record by the description text.|
|* Mnemonic code||The mnemonic code of the required dictionary type.|
|* Responsible||A techsupport member responsible for new tickets. Used with categories and emergencies.|
|Default||Defines whether the default, non-default or all dictionaries should be displayed.|
* - these fields allow special logical expressions.
|Add||Adds a new dictionary record of the type that can be selected in the pop-up menu.|
|Excel||Exports data from the table to the MS Excel format.|
The table below displays records of the selected dictionary. To sort the table by a desired field, click on the corresponding column header.
|Checkbox column||Action menu||ID||Sort.||Sites||Title||Responsible|
|Selected: ||Checked: |
To create a new record in the dictionary, click Add. In the Dictionary record editor form, set the parameters of the new record.
To edit an existing dictionary ticket, double-click a row of the desired record. In the Dictionary record editor form, set the parameters of the ticket.
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