Bitrix24 is equipped with a professional Helpdesk service. Organize technical support services to create a transparent and efficient method for service requests. The time and energy saved by accurate communications will be noticeable for both the service providers and the request writers.
Employees can make requests or ask questions, receive and evaluate replies, and continue the discussion if necessary. The site administration can control the support service in real time, appoint and define persons in charge, evaluate quality and efficiency, and more.
Ticket Creation Wizard
List of Tickets
Training Course: System administration |
Training Course: Bitrix24 Self-hosted For Advanced Users
Training Course: Bitrix24 Self-hosted For Beginners
Blog: How to Distribute Tickets and Requests to Different Technical Support Groups (A Step-by-Step Guide)