| Dear Friends!
May 9 is a holiday in our company. Any requests received during this time will be processed within 48 hours.
Thank you for your patience! |
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We provide Bitrix Site Manager registered users with automated Helpdesk service. All your support requests are registered and assigned a unique identifier. Our specialists process your requests as soon as possible.
To consult with our technical support specialists, you need to become authorized. If you are not registered yet, you will be asked to quickly register. You will be authorized without needing to wait for the receipt in an e-mail confirmation message. Now that you are authorized, you can send your support request to technical support specialists.
Before submitting a request to the Helpdesk please refer to the FAQ section first.
Submit a support ticket
In the support submit form, you can describe your problem, set its criticality level, and attach an image (e.g., a screenshot that illustrates the error). You will receive a reply from our specialists shortly. A copy of the reply is sent to the e-mail address that you specified when registering. If you are not satisfied with the answer, or if you need additional information on the problem, you can continue the discussion. You can monitor how your request is processed by e-mail messages or with the Helpdesk web interface.
We appreciate your opinion on the quality of our Helpdesk service. Please evaluate the answer you receive when the ticket is closed for completeness and adequacy of the solution. Your ratings will help us optimize our Helpdesk service.
You also have the opportunity to express your opinion, leave comments, and participate in discussions on our software in forums.
You can contact our Helpdesk service by e-mail:
