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The summary on incoming tickets and reports about helpdesk service perfromance are available on the Desktop page (Services -> Helpdesk -> Desktop).

Summary reports are the review tables showing the number of assigned, closed and open tickets:
- by responsible specialists;
- by emergency level;
- by the current status
- by category;
- by ticket source;
- by ticket reply score.
Handling tickets |
Course description
| Graphs
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